Name: Kettle Hat (Chapel de Fer)
Brand: Margrex
SKU: kettle-hat
Price: 140 EUR
Availability: InStock

Question 1

How do I find my helmet size?

Accepted Answer

Measure around your head just above the eyebrows and ears, and add the measurement in the personalisation box when you order. If you will wear a padded cap underneath, measure over it.

Question 2

Is it suitable for full-contact fighting?

Accepted Answer

It is made for reenactment, living history, display and costume. Full-contact sports such as HEMA or buhurt have their own safety rules, so check with your club or event before using it there.

Question 3

How do I keep it looking good?

Accepted Answer

Wipe it dry after use. Steel needs a thin coat of oil to stop rust, and brass or bronze can be brought back with a metal polish when it darkens.

Question 4

Who makes this piece, and where does it ship from?

Accepted Answer

It is made to order by hand in our partner workshops in India. Some pieces are assembled in Poland, and every order is shipped from Poland by Margrex.

Question 5

When will it arrive?

Accepted Answer

Each piece is made for you, which takes 2 to 4 weeks, and is then shipped from Poland. Delivery to the UK usually takes 5–10 working days after dispatch.

Question 6

How much is shipping, and will I pay customs?

Accepted Answer

Shipping is a flat €35, tracked and insured. Orders within the EU have no customs formalities. Outside the EU, for example the UK, Switzerland or the US, the destination country may charge import VAT or duty, payable by the recipient.

Question 7

Can I cancel or return my order?

Accepted Answer

You can cancel within 24 hours of ordering for a full refund. Unused, undamaged pieces can be returned within 30 days of delivery, with return postage paid by you unless the piece is faulty. Pieces made to your own measurements can only be returned if they are faulty or not as described.

Question 8

How do I pay?

Accepted Answer

By bank transfer. When you place your order we show our account details and a payment reference, and we dispatch your order once the payment reaches our account.

Question 9

Can I change the size or details?

Accepted Answer

Often, yes. Add your measurements or requests in the personalisation box when you order, or send us a custom-work request first, and we will confirm with our partner workshop what can be made, and the price, before you pay.

Question 10

What if it arrives damaged?

Accepted Answer

Please contact us as soon as you can, ideally within 14 days of delivery, with a few photos, and we will repair, replace or refund it at no cost to you. Your 2-year legal guarantee applies in full, and every piece also carries our 12-month workmanship guarantee.