Name: Maille Jacket with Red Trim
Brand: Margrex
SKU: red-trim-maille-jacket
Price: 380 EUR
Availability: InStock

Question 1

Which size should I choose?

Accepted Answer

Measure your chest over the padded gambeson or clothing you will wear underneath, then pick the size whose "fits a person" figure matches. If you are between sizes, choose the larger one. The size chart on this page lists every measurement.

Question 2

Is the mail riveted?

Accepted Answer

Yes. It is riveted mail, not butted: each ring is either closed with a small rivet or punched as a solid ring, the way much historical mail was made.

Question 3

Will it rust?

Accepted Answer

Plain steel mail rusts if it is stored damp. Wipe it dry after use and keep a light coat of oil on it; blackened finishes need less care. The care notes on this page explain more.

Question 4

Who makes this piece, and where does it ship from?

Accepted Answer

It is made to order by hand in our partner workshops in India. Some pieces are assembled in Poland, and every order is shipped from Poland by Margrex.

Question 5

When will it arrive?

Accepted Answer

Each piece is made for you, which takes 2 to 4 weeks, and is then shipped from Poland. Delivery to the UK usually takes 5–10 working days after dispatch.

Question 6

How much is shipping, and will I pay customs?

Accepted Answer

Shipping is a flat €35, tracked and insured. Orders within the EU have no customs formalities. Outside the EU, for example the UK, Switzerland or the US, the destination country may charge import VAT or duty, payable by the recipient.

Question 7

Can I cancel or return my order?

Accepted Answer

You can cancel within 24 hours of ordering for a full refund. Unused, undamaged pieces can be returned within 30 days of delivery, with return postage paid by you unless the piece is faulty. Pieces made to your own measurements can only be returned if they are faulty or not as described.

Question 8

How do I pay?

Accepted Answer

By bank transfer. When you place your order we show our account details and a payment reference, and we dispatch your order once the payment reaches our account.

Question 9

Can I change the size or details?

Accepted Answer

Often, yes. Add your measurements or requests in the personalisation box when you order, or send us a custom-work request first, and we will confirm with our partner workshop what can be made, and the price, before you pay.

Question 10

What if it arrives damaged?

Accepted Answer

Please contact us as soon as you can, ideally within 14 days of delivery, with a few photos, and we will repair, replace or refund it at no cost to you. Your 2-year legal guarantee applies in full, and every piece also carries our 12-month workmanship guarantee.